Matt Nichols knows about opportunity.
他和巴里·韦米勒在一起26年了，尤其是推荐全球十大博彩公司排行榜的 BW Papersystems company headquartered in Phillips, WI – he’s been a field service tech, had an engineering role in the field, became an engineering leader for an aftermarket group, 转型为产品领导角色，现在是北美所有BWP服务团队成员的现场服务总监.
但就像马特抓住了推荐全球十大博彩公司排行榜组织里的机会一样, 他经常把他作为现场服务主任的角色和在他的照顾范围内的现场服务技术人员视为有责任抓住另一种机会.
The opportunity to serve.
BW Papersystems builds corrugators and corrugated finishing equipment; folio-size, cut-size, 以及公司用来转换纸张的数字尺寸的纸张, board, and other materials into boxes, folding cartons, ream-wrapped paper for copy machines, and passports.
在满足客户期望方面，现场服务在很大程度上是第一线.
“Oh, field service is so important to us,” Matt said. “It's incredibly important, as you can imagine. We represent a lot of things, our technical aptitude as an organization, the face of our organization to our customers.”
A field service technician has a variety of duties, including performing preventive maintenance on production and facility equipment; operating machines through trial run to ensure that quality and rate of production meet specifications; training customer personnel in adjusting, maintaining, and repairing machinery or equipment; and perhaps most importantly, 与操作员沟通设备问题和解决方案，修理或协调修理磨损或有缺陷的机器或设备.
现场服务为推荐全球十大博彩公司排行榜的客户提供了如此重要的作用, an attitude of service is definitely needed, 哪些可以帮助培养建立信任的最重要因素之一.
“在与客户建立信任方面, 有能力因素和一致性因素, of course, there's honesty,” Matt said. “但是，最后一个因素是同情，或关心的部分. 对推荐全球十大博彩公司排行榜来说，要建立这种信任，他们必须看到推荐全球十大博彩公司排行榜关心他们的问题.”
Barry-Wehmiller致力于通过各种培训将这种关怀精神灌输给推荐全球十大博彩公司排行榜的团队成员, 尤其是通过推荐全球十大博彩公司排行榜内部大学的课程.
其中之一就是推荐全球十大博彩公司排行榜的服务文化基础课程. In the Culture of Service course, we teach that responsibility is given, but accountability has to be taken. It’s not about holding someone’s feet to the fire, 它是关于点燃一个人内心的火焰——帮助灌输一种对工作或任务的内在主人翁意识，然后愿意面对成功或失败的后果.
“服务文化基础”课程旨在塑造围绕服务的新理念——从重新定义客户，从外部人士到你的同事, your family, even someone you’ve never met. 它告诉推荐全球十大博彩公司排行榜，服务就是采取行动来满足别人的需要. Therefore, 服务文化是一个共同的目标，每个人都在满足组织内外其他人的需求. 教导推荐全球十大博彩公司排行榜的员工为他人服务，无论他们的角色或互动如何.
另一个有助于培养关怀精神的课程是推荐全球十大博彩公司排行榜的沟通技巧课程, Listen Like a Leader. 这是Barry-Wehmiller大学其他课程的基础, based on the feedback we’ve received over the years, it might be our most impactful.
绝大多数的毕业生意识到他们对听力和听力所知甚少. talking. 像领导者一样倾听教会他们如何积极倾听——不仅仅是听单词，还要理解单词背后的含义和感受. The result: improved working relationships and, moreover, improved relationships with their family and friends.
And, better service for our customers.
“倾听客户的意见绝对是至关重要的，”马特说. “当推荐全球十大博彩公司排行榜去现场，想听听他们想从推荐全球十大博彩公司排行榜这里得到什么, from our products, we have to hear what they're asking for. Of course, that involves listening.”
“推荐全球十大博彩公司排行榜正在努力了解客户想要什么样的服务, 真正倾听他们的需求和愿望. 推荐全球十大博彩公司排行榜知道，所有行业的人员流动率都很高, 操作和维护，特别是瓦楞, or for all our product lines. Customers are struggling in that area. 推荐全球十大博彩公司排行榜可以做些什么来帮助你更好地弥合这个差距，因为你不断地招募新的团队成员? What can we do? And actually listen to what they have to say.”
抓住机会服务和积极倾听的能力有助于实现对客户的关怀, 这对推荐全球十大博彩公司排行榜的现场服务团队成员来说非常重要.
“如果推荐全球十大博彩公司排行榜更善于倾听，那么，为什么推荐全球十大博彩公司排行榜更善于倾听呢? 因为沟通技巧课，以及推荐全球十大博彩公司排行榜听到的其他事情，”马特说. “If we have team members that are more fulfilled, 这意味着他们对正在做的事情更投入，更有活力.”
In striving toward a culture of service, we aim to seize every opportunity to serve and, in doing so, 增加情感联系，培养更好的关系，从而为所有人提供最终的服务.
就像马特一样，抓住机会通过推荐全球十大博彩公司排行榜的事业去感动人们.
Better Work. Better World. is a video series designed to shine a
Barry-Wehmiller的团队成员遍布全球
organization. Watch the video through the link above to learn more